Last updated: June 5, 2025
These General Terms and Conditions of Sale (GTC) apply to all orders placed on the website www.skinpop.fr . They govern the relationship between Skin Pop, the website publisher, and any person making a personal purchase on the website.
Article 1 – Purpose
The General Terms and Conditions define the terms of online sales between Skin Pop and the Buyer: order, payment, delivery, right of withdrawal and guarantees.
Skin Pop reserves the right to modify these T&Cs at any time. The applicable terms and conditions are those in effect on the date of the order.
Article 2 – Products
The products offered are described with the utmost precision on the website. Photographs are not contractually binding. Slight color differences may appear depending on screens or lighting conditions.
Offers are valid while stocks last. In the event of a shortage, the Buyer will be notified by email and will be given the option of a replacement product or a refund.
Article 3 – Price
Prices are expressed in euros (€), all taxes included (TTC). They do not include delivery charges, which are indicated during order confirmation.
For deliveries outside the European Union, taxes or customs duties may be applied. These charges are the sole responsibility of the Buyer.
Article 4 – Order and Payment
The Buyer can place an order on www.skinpop.fr and pay for their purchases via:
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PayPal
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Bank cards via Shopify Payment
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Klarna (pay in installments without fees)
Payment is secure. The order is considered final after payment validation. A confirmation is sent by email.
Skin Pop reserves the right to cancel an order in the event of a prior dispute, suspected fraud, or non-payment.
Article 5 – Retention of title
The products remain the property of Skin Pop until full payment has been received. However, the transfer of risks takes place upon delivery of the package to the carrier.
Article 6 – Right of withdrawal
In accordance with Article L221-18 of the Consumer Code, the Buyer has 14 days from receipt of their order to exercise their right of withdrawal.
Exceptions:
For hygiene reasons, exfoliating gloves cannot be returned .
Terms :
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The product must be returned unopened, unused, in perfect condition .
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Return costs are the responsibility of the Buyer .
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Initial delivery charges are not refunded .
After verifying the return, Skin Pop will refund you within 14 days via the same payment method, or in the form of a credit note if the customer so wishes.
Article 7 – Delivery
Orders are shipped within 48 business hours (excluding pre-orders and peak periods). The following carriers are used:
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Chronopost
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Mondial Relay
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La Poste (only for shipments outside the EU)
Indicative deadlines:
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Chronopost: 3 to 5 working days
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Mondial Relay: 3 to 5 working days
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Packages outside the EU: vary depending on the country
During periods of high activity (sales, launches, pre-orders), delivery times may be extended.
Terms :
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In case of address error or failure to claim, the package will be returned to Skin Pop.
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The Buyer may request reshipment at his own expense.
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In case of refund, the initial shipping costs will not be refunded .
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No flat rate fees or penalties will be applied.
Skin Pop is not responsible for delays, losses or errors attributable to the carrier.
Article 8 – Pre-orders
Some products may be available for pre-order. The estimated shipping date is indicated at the time of purchase.
In the event of a delay exceeding 30 days, the Buyer may request cancellation and reimbursement of the order. Payment is taken at the time of pre-order.
Article 9 – Guarantee
1. Legal guarantee
All products sold benefit from the legal guarantee of conformity (articles L217-3 et seq. of the Consumer Code) and the guarantee of hidden defects (articles 1641 et seq. of the Civil Code).
In the event of a defect being found, the Buyer must contact: contact@skinpop.fr
The product must be returned complete, unused, in its original packaging.
2. SkinPop Commercial Guarantee – Exfoliating Gloves
Skin Pop offers a 30-day commercial warranty on its exfoliating gloves.
It covers manufacturing defects, tears or abnormal wear under normal use.
Terms :
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Claim within 30 days of receipt
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Free replacement
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No replacement will be possible after this period.
Article 10 – Liability
Skin Pop cannot be held liable for indirect damages related to the use of the products sold. In the event of force majeure (strike, natural disaster, transport blockage, etc.), execution of the contract may be suspended.
Article 11 – Intellectual property
All content on the site (photos, visuals, texts, logos, product names, etc.) is the exclusive property of Skin Pop.
Any reproduction or use without written authorization is prohibited and may result in legal action.
Article 12 – Personal data
Personal data collected on the site is processed in compliance with the General Data Protection Regulation (GDPR) .
The Buyer may exercise their rights of access, rectification or deletion at any time by contacting: contact@skinpop.fr
A complete privacy policy is available on the site.
Article 13 – Mediation and disputes
In the event of an unresolved dispute, the Buyer may resort to a mediator free of charge:
CNPM - MEDIATION - CONSUMPTION
27, avenue de la Liberation – 42400 Saint-Chamond
Website: www.cnpm-mediation-consommation.eu
In the absence of an amicable agreement, any dispute will be submitted to the competent jurisdiction in France.
Article 14 – Joint contribution
As part of its humanitarian commitment, the SkinPop company donates the fixed sum of €0.50 (fifty euro cents) to the Life ONG association for each order finalized on the website www.skinpop.fr , in order to support emergency aid actions for the Palestinian people .
This donation is collected directly by SkinPop, at no additional cost to the customer, and then regularly transferred to the Life ONG association. Each donation is the subject of an official tax receipt , attesting to its traceability and allocation.
The client is informed that this initiative allows it to contribute, on its scale, to the distribution of food, medical equipment and relief to the civilian populations in Palestine , in accordance with the solidarity mission of the Life NGO association.