Delivery

Orders are shipped within 48 business hours (excluding pre-orders and peak periods). The carriers used are:

• Chronopost

• Mondial Relay

• La Poste (only for shipments outside the EU)

Indicative deadlines:

• Chronopost: 3 to 5 working days

• Mondial Relay: 3 to 5 working days

• Packages outside the EU: vary depending on the country

During periods of high activity (sales, launches, pre-orders), delivery times may be extended.

Terms :

• In case of address error or failure to claim, the package will be returned to Skin Pop.

• The Buyer may request reshipment at his own expense.

• In case of refund, the initial shipping costs will not be refunded .

• No flat rate fees or penalties will be applied.

Skin Pop is not responsible for delays, losses or errors attributable to the carrier.

Back

If you are not satisfied with the product, we accept returns within 14 days. Return shipping costs are the customer's responsibility. However, the product must be in perfect condition for resale, i.e., complete, unopened, and unused.

Upon receipt of your package, the product will be inspected. If it meets the return conditions, we will refund you by creating a credit note on your customer account or by refunding you to the payment method used for the purchase.

Otherwise, we will regret not accepting the return.

For hygiene reasons, the right of withdrawal does not apply to exfoliating gloves.