What are the shipping times for your products?
We take 2-4 days to process your order then 2-5 days to deliver it to you.
Do you ship anywhere in the world?
Yes, absolutely. We ship worldwide.
Where do we ship your product from?
Our offices are located in Rennes , France .
Do you provide product tracking information?
Yes, the information will be sent to you by email or in your customer area.
I received a damaged item. What can I do?
We are sorry to hear this. Simply send us an image of the damaged item in question to the email address: contact@skinpop.fr and we will send you a similar replacement item as quickly as possible.
Where are you located?
We are located in Brittany, France.
I still have not received my order. What's taking so long?
If there is a delay on your order, please contact us via the contact form to check why the order took longer than expected.
Do you have a refund policy?
We do our best to resolve any issues our customers may encounter with their online items. If you still wish to receive a refund on your order, we can of course make the payment, in the event that the appeal is made within 30 days following the date of the order and the product(s) concerned are not on sale. . For more information, contact us.