📦 ⏱ What are the shipping and delivery times?
At SkinPop, quality also comes from careful preparation 🤍
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Order processing: 2 to 4 working days
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Delivery :
→ Chronopost : 3 to 5 working days 🚀
→ Mondial Relay : 3 to 5 working days 📮
→ La Poste (outside EU) : varies depending on destination 🌍
⛔ During periods of high demand (holidays, launches, promotions), these deadlines may be exceptionally extended. Don't panic: you will always be kept informed 📬
🌍 Do you ship worldwide?
Yes! 🌐
We ship worldwide , as long as the products are authorized in the destination country. Whether you are in France, Europe or internationally, SkinPop comes to you ✈️
📍 Where do your packages come from?
Our orders are prepared and shipped with love from our company based in Rennes, Brittany 🇫🇷
A sweet, inspiring corner, rocked by nature 🌿
🔍 How do I track my order?
As soon as your package is shipped, you will automatically receive a tracking number by email or in your customer area .
You can track your order in real time at each stage 🧭
⌛️ I haven't received my order, what should I do?
📌 If your order is delayed in arriving:
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Check your confirmation email (with tracking)
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Check the address given
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Contact us via our contact form or via the green WhatsApp bubble.
We will do what is necessary to resolve the situation with the carrier! 🤝
🧤 Is there a warranty on SkinPop gloves?
Yes, it's important to us 🙏
Our exfoliating gloves are covered by a 30-day commercial warranty from delivery.
📌 If your glove has a defect (tear, fragile stitching, abnormal wear, etc.), we will replace it free of charge.
After this period, we will no longer be able to offer an exchange.
🛒 Can I modify or cancel my order?
As long as your order has not yet been prepared or shipped , it is possible to modify or cancel it.
Contact us as soon as possible via the green bubble, specifying your order number 📬
📫 What if I don't collect my package on time?
If you do not collect your package within the time limit (relay point or post office), it will be returned to us.
In this case :
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You can request a reshipment (at your expense)
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Or a refund of the product , excluding shipping costs. Fees may apply.
🧾 How to use a promo code?
When you check out, a “ discount code ” field is provided.
Enter your code and the amount will be deducted automatically 🛍️
Only one promo code can be used per order.
🧘 Why is SkinPop different?
SkinPop isn't just an exfoliating glove.
It's a wellness ritual , a routine that connects body to mind, inspired by Eastern traditions and redesigned for your personal glow-up ✨
Our values: gentleness, efficiency, trust, and mental health 🧠💖